Frequently Asked Questions

After logging in, enter your origin, destination, departure date, and number of passengers on the Flight Search page. Select a suitable flight and fill in passenger details to complete the booking.

Yes, the passenger name must exactly match the passport (full English name). Incorrect names may result in denied boarding, so please double-check carefully.

Yes. Click the "OCR Quick Fill" button on the booking page and upload a passport photo. The system will automatically recognize and fill in the passenger data. Please verify the results before submitting.

Broker accounts pay using the company account balance. The system automatically deducts the amount at the time of booking. If you don't have a credit account, please contact customer service.

After booking, the system generates a convenience store barcode. Please go to 7-ELEVEN, FamilyMart, OK Mart, or Hi-Life within 7 days and have the cashier scan the three barcodes. Order status updates within 1-3 hours after payment.

If the system has automatically confirmed the payment, no upload is needed. If you need early verification, you can upload the convenience store receipt at "My Orders" for manual review.

Find the order in "My Orders" and click "Apply for Change". Submit the new flight date at least 48 hours before departure, within the same calendar year. You will be notified by email.

Click "Apply for Refund" in "My Orders" and fill in the reason. Processing time depends on the airline. Refunds go back to the original payment method: account balance for brokers, customer service arrangement for agents.

The passport must be valid for at least 6 months from the last departure date in the itinerary, and the ARC expiry date must be later than the departure date. Otherwise, the system will reject the booking.

This system is designed for migrant workers, supporting passengers from Vietnam (VN), Indonesia (ID), Philippines (PH), Thailand (TH), Malaysia (MY), Cambodia (KH), and Myanmar (MM).